Planethair Ltd | Terms & Conditions
Your statutory customer rights are not affected. Definitions “Seller/we/our/us/Planethair” means, 7-9 Station Road, Hesketh Bank, Preston PR4 6SN, (registered in England, company registration no. 04930680) and the company's website www.planethair.com. “Customer” means the person or company to whom this document is addressed. “International Customer” shall mean, “Customer” from outside the United Kingdom. “Website” shall mean, www.planethair.com or any other subdomains of planethair.com which may be accessible unless expressly excluded by their own terms and conditions. “Order” shall mean the submission of an order for products on the “Website” by the “Customer”
1.1 These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Planethair, to the buyer hereafter referred as the Customer.
2.1 The prices of the goods will be as quoted on the Website from time to time. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 2.4 for what happens in this event.
2.2 Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.
2.3 All prices are quoted in GB Pound Sterling and include VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
2.4 The Website contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the Website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the products to you at the incorrect (lower) price.
3.1 Payments must be made in GB Pounds Sterling only, unless otherwise specified, and by one of the following payment methods (except International Customers see clause 14)
3.2 Major credit cards as listed: Visa, MasterCard, American Express, Maestro, and Visa Electron
3.3 Any discount codes issued are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail. We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged.
Passing of Property
4.1 Planethair shall retain the property of the goods until full payment has been made by the Customer and has been received. The Customer will own the goods once full payment has been received by Planethair.
5.1 All Orders are subject to acceptance and availability. Upon placing an Order with Planethair, the Customer will receive an order acknowledgement and subsequent update email(s). Receipt of the acknowledgement and these emails does not confirm that the Order has been accepted by Planethair. Order acceptance and the creation of the contract between Planethair and the Customer will start at the time the products ordered by the Customer are despatched from Planethair’s warehouse to be delivered to the address supplied by the Customer.
5.2 Planethair will take all reasonable care, in so far as it is in its power to do so, to keep the details of the Customer’s Order and payment secure, but in the absence of negligence on its part Planethair cannot be held liable for any loss suffered by Planethair if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5.3 Products purchased from Planethair are not for re-sale or distribution. Planethair can at its sole discretion restrict ordering to a maximum of 5 pieces of any individual products and reserve the right to cancel any Orders which are suspected are being purchased for re-sale or distribution.
6.1 Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. Planethair cannot be held responsible for delays in the delivery caused by the supplier, the carrier or any other third party.
6.2 We deliver to the countries listed on the Website, subject to our absolute discretion, (“International Delivery Destinations”). However there are restrictions on some goods for certain International Delivery Destinations, so please review the information on the Website carefully before ordering goods.
6.3 If you order goods from the Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
6.4 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
6.5 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
7.1 All Orders will be delivered using the service as detailed at time of ordering. Further details regarding delivery methods and services can be found at www.planethair.com/delivery. Planethair has the right to fluctuate any prices in proportion with its costs for shipping. The Customer must request any other delivery method at the time of order and goods will be shipped under the Customer’s responsibility as defined in clause 8.
Passing of Risk
8.1 Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. Planethair accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified.
8.2 In the event of an order being lost by a third party, Planethair bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of receipt to the Planethair trading address, also see clauses 9 and 10, below.
8.3 Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
8.4 In the event of either of the circumstances detailed in clause 8.2 or 8.3, Planethair will forward a claim to the carrier on the behalf of the customer. Before this can be processed, Planethair will issue the customer with a 'Lost Orders Form' which must be completed and returned before any claim can be pursued.
8.5 This is not a guarantee and Planethair has the right to refuse any application. Any refund/exchange given is at the discretion of the management of Planethair. Failure to give accurate information while making a claim may lead to a prosecution.
9.1 The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller in writing or by email that the goods are rejected (this does not however affect the customer’s statutory rights).
9.2 If no such action has been taken, Planethair shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
10.1 If the goods are to be rejected in the time limit set in clause 9 above, the Customer shall comply with the return procedure as defined in clause 10.2, below. Planethair will not accept any returned goods should the return not follow the aforementioned return procedure.
10.2 The Customer must follow the returns policy set out on the reverse of their invoice or as detailed on www.planethair.com. This requires emailing Planethair (firstname.lastname@example.org) to notify their intention to return any goods.
10.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Planethair before the refund or replacement can be issued. We will examine the returned product and will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
10.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund of the goods less any postage costs), unless the order is cancelled within the cooling off period in accordance with clause 11, in which case a full refund will be given. However, the Customer will be responsible for the cost of returning the item to Planethair. Goods must be returned to Planethair before the partial refund can be issued.
11.1 Cancellations which are not due to a defect or discrepancy are only accepted if the Customer complies with the following cancellation procedure and the follows the Returns Procedure outlined in Clause 10.
11.2 Within 7 working days after receipt of the goods, the Customer must contact Planethair in writing via the contact details below. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the Customer’s responsibility to take reasonable care of the products until their return to Planethair. Planethair will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase.
12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
12.2 We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3 We do not in any way exclude or limit our liability for:
12.3.1 death or personal injury caused by our negligence;
12.3.2 fraud or fraudulent misrepresentation;
12.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
12.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
12.3.5 defective products under the Consumer Protection Act 1987.
12.4 As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
13.1 Any information passed through to Planethair is managed in accordance with the Data Protection Act 1998 (registration number Z1734687) and is passed through a secure connection on the internet using Secure Socket Layer technology at 128bit encryption (where browsers will allow). If a customer wishes for their information to be removed from our database, this should be requested in writing to email@example.com.
13.2 We may collect and process the following data about you:
13.3 nformation that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website and purchasing goods.
13.4 If you contact us, we may keep a record of that correspondence.
13.5 Details of transactions you carry out through the Website and of the fulfilment of your orders.
13.6 Details of your visits to the Website.
13.7 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
13.8 We use information held about you in the following ways: 13.9 To ensure that content from the Website is presented in the most effective manner for you and for your computer.
13.10 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
13.11 To carry out our obligations arising from any contracts entered into between you and us.
13.12 To allow you to participate in interactive features of our service, when you choose to do so.
13.13 To notify you about changes to our service.
13.14 We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.
13.16 Please note, credit card details are not retained online. The only information stored is a customer's transaction history, name, address & e-mail address.
13.17 By submitting your email address in connection with the order/purchase process, you agree that we may use your email address to contact you for matters regarding your order and other promotional activity. If you wish to cancel your subscription to Planethair mailings, you can do so at any time by scrolling to the bottom of the email and clicking on the unsubscribe link. Alternatively, email firstname.lastname@example.org with a request to be removed.
14.1 The Customer shall respect all licence agreements delivered by the copyright owners. Planethair cannot be held responsible or liable for any misuses conducted by the Customer or any third party.
14.2 All trademarks shown on www.planethair.com belong to their registered owners and must not be copied without prior permission.
14.3 You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.
15.1 Whenever you submit a review or make use of another feature that allows you to upload material to the Website, or to make contact with other users of the Website, you warrant that you will be accurate and that you will not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist. You warrant that any such contribution complies with those standards and that you own or otherwise control all of the rights to the content that you post, and you indemnify us for any breach of these warranties.
15.2 Any material you upload to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
15.3 We have the right to use the name that you submit in connection with such content and to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.
15.4 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website.
15.5 We have the right to remove any material or posting you make on the Website if, in our opinion, such material does not comply with the content standards set out above.
16.1 Customers from outside the UK can only pay by International credit card and must pay in GB Pound Sterling unless otherwise specified. All other terms and conditions apply.
17.1 All Gift Card values can only be purchased and redeemed in GBP (British Pounds).
17.2 Your Gift Card will be sent instantly to the email address specified when ordering and will be available for redemption within 48 hours.
17.3 Gift Cards cannot be purchased using another Gift Card, a discount voucher or other such promotional codes.
Gift Card Redemption
17.4 Gift Cards must be assigned to a Planethair website account before they may be redeemed. To check the balance of your Card(s), login into your account at https://www.planethair.com/account/giftcards .
17.5 Gift Cards can only be assigned to one Planethair account. Once registered, the card cannot be registered by another user. We cannot unregister a card from an account.
17.6 Gift Cards can be redeemed only at www.planethair.com and not on any third party’s website.
Payment with your Gift Card
17.7 Gift Cards may be used in conjunction with other payment types. If your order value is greater than your Gift Card balance, you can use an alternative payment method to cover the difference.
17.8 Gift Cards may be used across multiple purchases. You do not need to redeem the full balance in a single transaction.
Refunds, Returns & Expiry
17.9 Gift Cards cannot be refunded or returned except in accordance to your legal rights.
17.10 Where Gift Cards have been redeemed for the purchase of items that are subsequently returned, the refund will be applied to the Gift Card balance. Where Gift Cards have been used as part payment for items that are later returned then the balance will first be applied to the Gift Card to restore the balance to the pre-purchase amount, and then to the additional payment method.
17.11 Gift Cards are valid for 12 months from date of issue. When a balance is redeemed, we will extend the expiry date by 12 months from the last usage.
17.12 There are no refunds on unused balances. Any unused balance will remain on the Card until redeemed or the Card expires (12 months from last usage). Unused balance cannot be converted into cash or refunded.
17.13 Planethair are unable to replace any lost or stolen Cards. We recommend that they are treated as cash and assigned to the recipient’s Planethair online account as soon as possible.
17.14 We reserve the right to refuse any Gift Card that is suspected to be tampered with or deemed fraudulent. Gift Cards that have the original payment reclaimed or refused will be cancelled.
Changes to Terms & Conditions
18.1 We reserve the right to change these terms and conditions at any time without prior notice.
19.1 These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.